×
 
 
  •  
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')

Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

BMC Service Request Management 21.02 Release notes and notices

21.02 enhancements

Review the BMC Service Request Management 21.02 enhancements for features that will benefit your organization and to understand changes that might impact your users.

For more information, see BMC Helix ITSM enhancements Open link .

Related topics

Known and corrected issues

Release notes and notices

BMC Service Request Management enhancements

Enhanced documentation

We have completely restructured and edited the BMC Helix ITSM documentation spaces to help you find the required content with fewer clicks. Here is what we have done to improve your experience with BMC documentation.

  • Merged many smaller topics into parent topics to reduce the total number of topics by 60%. The useful content is no longer too deep in the navigation hierarchy.
  • Redesigned the Home pages and landing pages.  
  • Changed the topic names based on the use case and added better cross-references.
  • Added many new and updated graphics and videos.
  • Added the processes and best practice recommendations from the Service Management Process Model (SMPM).  

For the links to some of the old popular pages, see FAQs.

What else changed in this release

The following table lists the changes in the product behavior:

Update

Product behavior in versions earlier than 21.02

Product behavior in version 21.02

Support for Internet Explorer version 11 is deprecated

BMC Service Request Management supports Internet Explorer 11.

As announced Open link , the support for Internet Explorer 11 is now deprecated. We encourage you to switch to other fully supported browsers listed for BMC Service Request Management in the BMC Solution and Product Availability and Compatibility utility Open link .

For a complete list of BMC products that no longer support Internet Explorer 11, see the BMC Customer Support Communities page Open link .

(Google Chrome browser version 80 and later)

No support for active links that run on Close window and Un-display events

When you click the browser close button, the current window or all open browser windows are closed.

With Google Chrome version 80 and later, the active links that run on the Close Window and un-display event might not work as expected.

Set the Execute-Window-Close-Undisplay-Activelinks parameter in Centralized Configuration to False.

For more information about the Execute-Window-Close-Undisplay-Activelinks parameter, see Execute-Window-Close-Undisplay-Activelinks Open link .

(Default) When the Execute-Window-Close-Undisplay-Activelinks parameter in Centralized Configuration is set to False:

  • The Close Window and Un-display events are disabled in Developer Studio.
  • You cannot create new active links with Close Window and Un-display execution options.
  • If you select close Window and Un-display execution options for any existing active link, the options are displayed as selected and disabled.
  • You can modify active links for all options except Window and Un-display.

When the Execute-Window-Close-Undisplay-Activelinks parameter in Centralized Configuration is set to True:

  • Mid Tier tries to run the active links with close Window and Un-display execution options. This might not work as expected in Google Chrome version 80 and later. However, this might work in other browsers.
  • The Close Window and Un-display events are not disabled in Developer Studio.
  • You can create new active links with Close Window and Un-display execution options.
  • The behavior of existing active links using Close Window and Un-display execution options does not change.

For information about the list of modified active links, see List of active links modified in 21.02 Open link .

Was this page helpful? Yes No Submitting... Thank you
Last modified by Vrishali namdev Galinde on Apr 25, 2021
what's_new enhancements

Comments

Log in or register to comment.

Release notes and notices
Known and corrected issues
© Copyright 2006 - 2021 BMC Software, Inc. © Copyright 2006 - 2021 BladeLogic, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2023 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.