This documentation supports the 20.08 version of Service Request Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Viewing details of requests in fulfillment applications

If an incident, change request, or work order is attached to a request, you can view details, such as its Request ID, its work history, requester, submit date, status, and so on. You can also enter work information about the request.

To view request details

Select Functions > View REQ<number> in the Incident Management Console, the Change Management Console, or the Work Order form.

The service request details open within the Landing Console.

Important

If you update customer information in the incident or change request, this information is not updated in the service request. The original customer information provided by the requester is preserved.

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Comments

  1. Jigna Srivastava

    I wanted to know where I can find the BMC Helix documentation for on prim Cloud?

    Feb 14, 2021 02:10
    1. Manash Baruah

      Hello Jigna,

      Here is the link to the BMC Helix 2008 Getting Started page: Getting started.

      From there, you can navigate to the required module.


      Thanks,

      Manash


      Feb 14, 2021 10:52