This documentation supports the 20.08 version of Service Request Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Service Request Management 20.08 release, including new features, urgent issues, documentation updates, and fixes or patches.

Important

This section only includes information about changes since the  most recent release of BMC Service Request Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1, 18.05, 18.08, 19.02, 19.08, 19.11, and 20.02.

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Related topics

Known and corrected issues

Support information

Remedy IT Service Management Suite release notes

DateTitleSummary
September 23, 202020.08 enhancements

For the Remedy IT Service Management Suite enhancements, see  Remedy IT Service Management Suite enhancements .

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