This documentation supports the 20.08 version of Service Request Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Service Request Management 20.08 release, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known and corrected issues

Support information

Remedy IT Service Management Suite release notes Open link

DateSummaryReferences
June 13, 2022This patch includes defect fixes for Remedy with Smart IT.20.08 patches
January 7, 2022120.08 patch 12 includes fixes for defects in Smart IT and BMC Service Request Management.20.08 patches
September 16, 202120.08 patch 9 includes fixes for defects in Smart IT .20.08 patches
July 28, 202120.08 patch 4 includes fixes for defects in Smart IT and BMC Service Request Management.20.08 patches
June 21, 2021

20.08 patch 3 includes fixes for defects in Smart IT and BMC Service Request Management.

20.08 patches
May 19, 202120.08 patch 2 includes fixes for defects in Smart IT.20.08 patches
April 21, 202120.08 patch 1 includes fixes for defects in Action Request System.20.08 patches
September 23, 2020

For the Remedy IT Service Management Suite enhancements, see  Remedy IT Service Management Suite enhancements Open link .

20.08 enhancements

1 There are no patches with version numbers 20.08.05, 20.08.06, 20.08.07, 20.08.08, 20.08.10, and 20.08.11.

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