This documentation supports the 20.08 version of Service Request Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Integration overview

The BMC Change Management, BMC Incident Management, and BMC Work Order Management applications use the same mechanisms to integrate with BMC Service Request Management. They include a set of AR System forms that provide the ability to create, query, and modify requests in these fulfillment applications. They also include web service interfaces that are built on top of these forms to provide external systems a mechanism to programmatically interact with these back office systems.

Related topics

BMC Service Request Management is integrated with the BMC Incident Management, BMC Change Management, and BMC Work Order Management using CAI and these interface forms. The interface forms for the CAI not only support communication from BMC Service Request Management to the fulfillment applications, but also from the fulfillment applications to BMC Service Request Management. For more information about the CAI subsystem, see Command Automation Interface .

For your own integration with BMC Service Request Management, you would have to create your own interface forms, web services, application templates, and so on. The following topics provide more information:

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