BMC Service Request Management 20.08
- BMC Service Request Management 22.1
- BMC Service Request Management 21.3
- BMC Service Request Management 21.05
- BMC Service Request Management 21.02
- BMC Service Request Management 20.08
- BMC Service Request Management 20.02
- BMC Service Request Management 19.11
- BMC Service Request Management 19.08
- BMC Service Request Management 19.02
- BMC Service Request Management 18.08
- BMC Service Request Management 18.05
- BMC Service Request Management 8.1
Learn what’s new or changed for BMC Service Request Management 20.08 release, including new features, urgent issues, documentation updates, and fixes or patches.
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Date | Summary | References |
---|---|---|
June 13, 2022 | This patch includes defect fixes for Remedy with Smart IT. | 20.08 patches |
January 7, 20221 | 20.08 patch 12 includes fixes for defects in Smart IT and BMC Service Request Management. | 20.08 patches |
September 16, 2021 | 20.08 patch 9 includes fixes for defects in Smart IT . | 20.08 patches |
July 28, 2021 | 20.08 patch 4 includes fixes for defects in Smart IT and BMC Service Request Management. | 20.08 patches |
June 21, 2021 | 20.08 patch 3 includes fixes for defects in Smart IT and BMC Service Request Management. | 20.08 patches |
May 19, 2021 | 20.08 patch 2 includes fixes for defects in Smart IT. | 20.08 patches |
April 21, 2021 | 20.08 patch 1 includes fixes for defects in Action Request System. | 20.08 patches |
September 23, 2020 | For the Remedy IT Service Management Suite enhancements, see
Remedy IT Service Management Suite enhancements
| 20.08 enhancements |
1 There are no patches with version numbers 20.08.05, 20.08.06, 20.08.07, 20.08.08, 20.08.10, and 20.08.11.
As an end user, submit, view, and manage requests, and use the Service Request Coordinator Console, Business Manager Console, and the Work Order Management application. | ||
As an experienced administrator, workflow developer, or consultant extend and customize the behavior of the advanced interaction forms provided with Service Request Management. | ||
As an administrator, perform configuration and administration tasks in Service Request Management. | As an administrator, set up integrations with other BMC products or third-party software. |
Frequently asked questions
Additional resources from BMC
The following BMC sites provide information outside of the BMC Service Request Management 9.1 documentation that you might find helpful:
- BMC Communities, BMC community
- BMC Service Request Management Support page BMC Service Request Management Support
- BMC Support Knowledge Base, search filtered by BMC Service Request Management
- BMC Educational Services, BMC Service Request Management learning path
- Documentation for related products
- BMC IT Service Management Suite documentation
- BMC Asset Management documentation
- BMC Knowledge Management documentation
- BMC Service Desk documentation
- BMC Change Management documentation
- BMC Service Level Management documentation
- BMC Virtual Chat documentation
- BMC Remedy with Smart IT documentation
- BMC Digital Workplace documentation
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