This documentation supports the 20.08 version of Service Request Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Getting started

If you are new to BMC Service Request Management, read and perform getting started tasks to learn how to create and manage service request definitions, service catalogs, and work orders in BMC Service Request Management.

Related topics

Installation

Known and corrected issues

Getting started for new users
Getting started with service requests
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