This documentation supports the 20.08 version of Service Request Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Customizing BMC Service Request Management

The BMC Service Request Management application is built on BMC Remedy AR System. This enables experienced administrators, workflow developers, and consultants to extend and customize the behavior of the advanced interaction forms supplied with BMC Service Request Management to meet the changing needs of your organization and to integrate it with other applications. BMC offers courses for beginners through advanced workflow developers. For more information, visit BMC Software education at http://www.bmc.com/education.


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