This documentation supports the 20.08 version of Service Request Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Creating user preference records

You must define a BMC Remedy AR System user preference record for each user who needs user preferences for accessing the application from a browser. A user will require a user preference record when, for example, they need to see data using a locale other than English.

When users log in, they specify the report server name in the Preference server field of the Login dialog box.

To add a user preference record

  1. From IT Home page, open the AR System Administration Console.
  2. Choose User Preferences > My User Preferences.
  3. In the Login Name field of the AR System User Preferences form, type the login name of the user for whom you are adding this record.
  4. In the Short Description field, type any additional information for the user.
  5. Click the Advanced tab.
  6. Type the name of the BMC Remedy AR System server on which you installed the application (which includes the predefined reports server) in the Report server field.
  7. If this user needs to view reports from a browser:
    1. Click the Web tab.
    2. In the Crystal Report Viewer field, select ActiveX for a Microsoft Internet Explorer browser or HTML with frames for a Firefox or Mozilla browser.
  8. Click Save.

Was this page helpful? Yes No Submitting... Thank you