This documentation supports the 20.08 version of Service Request Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Configuring the Notification Engine for better performance

You can improve performance of Notification Engine by changing the Escalation server threads count.

Best Practice

To take advantage of the optimized Notification Engine workflow, we recommend that you change the Escalation Max Threads count from the default value of 1 to 3.

To modify the Escalation server threads count

  1. From the IT Home page, open the AR System Administration Console.
  2. Choose System > General > Server Information.
  3. Click the Ports and Queues tab.
  4. Select the record for the Escalation type.
  5. Click in the Min Threads cell, and change the value to at least 1.
  6. Click in the Max Threads cell, and change the value to at least 3.
  7. Click OK.



Related topic

Notification Engine configurations

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