This documentation supports the 20.08 version of Service Request Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Configuring Submitter mode

After installation is complete, you must perform the following procedure to enable users to update service requests that they submitted, even if they do not have write permissions.

To configure Submitter mode

  1. From the BMC Remedy AR System Administration Console, select System > General > Server Information.
  2. In the Licenses tab, set Submitter Mode to Locked.
  3. Click OK.
  4. Restart the BMC Remedy AR System server.
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