This documentation supports the 20.08 version of Service Request Management, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Configuring Foundation for BMC Service Request Management

The BMC Remedy ITSM Suite applications are built on top of the Foundation module. The Foundation contains the common forms, workflow, and data that are needed to support the applications. Application administrators must complete Foundation configuration tasks before the applications can be used.

Related topics

Configuring Foundation (BMC Remedy ITSM documentation)

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