Integrating

This section is intended for developers who want to use the application interfaces associated with BMC Service Request Management to enable external applications. You can use web services and APIs to create, modify, and search for tickets within BMC Service Request Management.

To take full advantage of the information presented, you should have a working knowledge of the BMC Remedy Action Request System (BMC Remedy AR System) and the BMC Remedy ITSM applications' common foundation.

The following topics are provided:

• Integration overview
• Integration methods
• Configuring third-party applications for integration
• Web services for BMC Service Request Management
• Web services for Work Order Management