Exporting from the Import Export Console

Learn how to export BMC Service Request Management objects and data by using the Import Export Console. 

Before you begin

• If you are importing an .arx file exported from a previous version of BMC Service Request Management, ensure that you create a .zip file using the .arx file. Review the important information in Migrating BMC Service Request Management objects and data.

• Make sure that Java is accessible to the exporter; otherwise, no output file will be generated. For this, configure the JAVA_HOME environment variable to the full path to java.exe, for example:

  • (Windows): JAVA_HOME = C:/Program Files/Java/<jre_version>/bin

  • (UNIX): $JAVA_HOME = /usr/<java_version>/jre/bin (UNIX).

• For information about the supported Java versions, see the online compatibility information on the BMC Support site.

To export Service Request Definitions and Process Definition Templates

1. Log in with Request Catalog Manager and BMC Remedy AR System Administrator permissions.
2.  Open the Import Export Console.
3. From the left navigation pane, click one of the following options:
   • Export > Service Request Definition
   • Export > Process Definition Template
4. Search for the SRDs or the PDTs to export.
   You can use various search criteria (for example, searching by Title or by Company). 
5. (Optional) After search results are displayed, you can view objects that are related to the SRD or PDT by clicking the View Relationships icon.
   See Viewing object relationships.

6. Select one or more SRDs or PDTs from the search results table by selecting the SRDs or PDTs you want to export, then click the right arrow () to add them to the Export List.
   If you do not start the export immediately, it is possible for the selected SRDs or PDTs to be deleted by another Service Catalog Manager before you start the export operation.

7. In the File Name field, enter a file name.

   Do not use periods or special characters in the file name (for example, 1.1 or ars@export).

   The spaces in the file name are removed as part of the workflow.

   If the specified export file exists, the new export data is appended to it. If you want to create a new export file, enter a new file name, or delete the contents of the original export file.

8. In the User Password field, enter the password.
   Enter the same password as that of the logged in user. If the logged in user does not have a password, do not enter any value in this field.

9. Click Export.
   When the export operation is completed, the History window appears and shows information about the export. For more information, see Viewing the history of imports and exports.
   The Download button is enabled only when the export process is completed. If the status is not updated in the History table, you can manually refresh the table.

10. Click Download.
    The Download button is enabled only when the export process is completed. If the status is not updated in the History table, you can manually refresh the table.
11. Verify that an .zip file was created as specified in step 7.
    If you cannot locate the .zip file, check the artools.log or arcarte.log file for errors. For more information, see Troubleshooting functional areas of the application.

To export supporting data

1. Log in with Request Catalog Manager and BMC Remedy AR System Administrator permissions.
2. Open the Import Export Console.
3. From the left navigation pane, select Export > Supporting Data.
4. Select one or more supporting data options. 
   You can export all supporting data, or individual data types, such as survey questions or navigational categories. For more information, see Migrating BMC Service Request Management objects and data.

5. In the File Name field, enter a file name.

   Do not use periods or special characters in the file name (for example, 1.1 or ars@export).

   The spaces in the file name are removed as part of the workflow.

   If the specified export file exists, the new export data is appended to it. If you want to create a new export file, enter a new file name, or delete the contents of the original export file.

6. In the User Password field, enter the password.
   Enter the user password only if the user who has logged in has a password.

7. Click Export.
   When the export operation is completed, the History window is displayed and provides details about the export.  For more information, see Viewing the history of imports and exports.

8. Click Download.
9. Verify that an .zip file was created as specified in step 5.
   If you cannot locate the .zip file, check the artools.log or arcarte.log file for errors. For more information, see Troubleshooting functional areas of the application.