Space banner


This documentation supports the 19.11 version of BMC Service Request Management, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.

Viewing metrics about an SRD

You can view the following types of metrics about an SRD:

  • Request frequency
  • Recent request count
  • Last requested

To view metrics for an SRD

  1. Search for the SRD, select it, and click View.
  2. Click the Service Request tab.
  3. View the read-only metrics about the popularity of the SRD:

    • Request Frequency — the total number of times a service request has been created from the SRD. For example, the Request Frequency value is incremented each time a user requests the service from the Request Entry console.
    • Recent Request Count — the number of times a service request has been created from the SRD during the Popular Services Interval, such as during the past day, week, or month. For more information, see Defining popular services
    • Last Requested — the date and time that a service request was last created from the SRD.
  4. Click Close.
Was this page helpful? Yes No Submitting... Thank you