Setting up surveys and viewing results
Surveys give the Service Catalog Manager or Business Analyst an indication of customer satisfaction levels and how the service desk is performing.
Read the following topics to learn how to create and manage surveys:
- Adding surveys to an SRD
- Configuring survey questions
- Defining behavior rules for surveys
- Viewing survey results
Watch this video to view how to how to configure custom survey in Service Request Management.
Watch this video to view how to configure survey in Service Request Management for incident completion.