Key concepts
Review this section to learn the high-level concepts about BMC Service Request Management, its benefits, architecture, and about service requests.
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Space banner This documentation supports the 19.11 version of BMC Service Request Management, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.
Review this section to learn the high-level concepts about BMC Service Request Management, its benefits, architecture, and about service requests.
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