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This documentation supports the 19.11 version of BMC Service Request Management, which is available only to BMC Helix subscribers (SaaS).
To view an earlier version, select the version from the Product version menu.

19.11 enhancements

BMC Service Request Management 19.11 is available only to BMC Helix subscribers (SaaS).

This section contains information about enhancements in the version 19.11 of BMC Service Request Management.

For more information, see Remedy IT Service Management Suite enhancements .

BMC Service Request Management enhancements

For the Remedy IT Service Management Suite enhancements, see Remedy IT Service Management Suite enhancements .

What else changed in this release

In this release, note the following significant changes in the product behavior:

UpdateProduct behavior in versions earlier than 19.11Product behavior in version 19.11

Creating a Service Request

While creating a service request on behalf of a user, if you change the email address of the Requested for user, the notifications were sent to the email address mentioned in People record.
While creating a service request on behalf of a user, if you change the email address of the Requested for user, the notifications are sent to the email address that is mentioned in the service request. This does not change the email address in People record.

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