Consult the following topics for information about troubleshooting BMC Service Request Management, such as problems you might encounter during installation, configuration, and use of the product, as well as error messages and how to enable logs and diagnostic information.
|User goal||Reference topic|
Resolving errors with default currency settings and manually registering application plug-ins.
Viewing installation and uninstallation log files, understanding the contents of the logs, analyzing logs, collecting diagnostics in a zip file, and viewing a Log Zipper output file with the Maintenance Tool.
Gathering and enabling logs for troubleshooting various functional areas in BMC Service Request Management.
|Resolving issues related to localized BMC Service Request Management objects when you have enabled the Localize Server option BMC Remedy AR System server.|
|Resolving problems with service request definition (SRD) ID numbers that might occur after a Merge data import operation.|
|Using the BMC Service Request Management maintenance tool and understanding the capabilities about other BMC Remedy ITSM Maintenance tools.|
|Contacting BMC Customer Support and the viewing the support status for this and other releases.|
The following video provides information about troubleshooting event errors.