This documentation supports the 19.08 version of Service Request Management.

To view an earlier version, select the version from the Product version menu.

Setting up JBoss to work with BMC Service Request Management

JBoss uses its own libraries and does not automatically pick up the library files that come with Remedy Mid Tier. You must copy the library files to the <midTierInstallationFolder>/WEB-INF/lib folder.

To set up JBoss to work with BMC Service Request Management

  1. Stop JBoss.
  2. Copy the following files to the <midTierInstallationFolder>\WEB-INF\lib folder:
    • classes.jar
    • antlr.jar
    • stringtemplate.jar
    • plugin-api.jar
    • gson-1.3.jar
      You can find these files in the <midTierInstallationFolder>\PluginsCache folder for the SRMSServiceRequestBrowser plug-in.
  3. Restart JBoss.
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