This documentation supports the 19.08 version of Service Request Management.

To view an earlier version, select the version from the Product version menu.

Configuring mid tier and multi-tenancy settings

Multi-tenancy is how access control to data is enforced in BMC Service Request Management. For example, when you create an SRD, you either specify which company it belongs to, or you designate it as a "global" SRD. As a result, if the SRD is attached to Calbro Services, for example, only users who belong to Calbro Services can access it. But if the SRD is global, you are allowing any users to see it, regardless of the company to which they belong.

If Multi-Tenancy appears in the Tenancy Mode field, your organization uses the Company field for access control. You cannot allow guest users to access the system; only users registered in the People form are allowed access. For information, see Allowing unknown users to access the Request Entry console.

You can configure the mid tier path by using the BMC Service Request Management Application Settings form. Additionally, this form displays information about multi-tenancy settings for the Request Entry console. Use this form to determine if your organization supports multi-tenancy or usage by a single default company. 

You can also use this form to determine if your organization allows unknown users to access the Request Entry console to submit service requests. For information, see Allowing unknown users to access the Request Entry console.

To enable guest mode

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Service Request Management > Advanced > Application Settings, and click Open.
  3. To allow guest users to access the Request Entry console:
    1. In the Allow Unknown Users field, select Yes.
      To disable access for unknown users, select No.
    2. If you select Yes, specify the proxy login information.

  4. In the Mid Tier Path field, enter the default path of the BMC Remedy Mid Tier using the fully-qualified domain name format, for example:

    https://255.255.255.255:8080/arsys
    https://ccm-five1-vm2.labs.acme.com/arsys
    https://chardonnay.labs.acme.com:8080/arsys

  5. Click Save.
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