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This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

BMC Service Request Management 19.02 Administering

Working with the Request Entry console

Read the following topics to learn how to configure the appearance and behavior of the Request Entry console:

Related topics

Setting Request Entry console user preferences

Using the Request Entry console

Configuring visible fields in the Request Entry console

Configuring service request images

Setting options in the Service Request Definition Settings form (Popular Services)

Using Knowledge Base articles to resolve problems

The Pulse: How to hide certain fields from the Request Entry console (BMC Communities)

The Pulse: What’s trending in Support? The Request Entry console (BMC Communties)

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Last modified by Manash Baruah on Oct 15, 2020
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Archiving of service requests and work orders
Defining default Request Entry console preferences
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