This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Work order permissions

You must have the permissions described in the table below to view, create, or modify a task related to work order. You can open the task either from the parent request or your IT home page. Depending upon the permissions given to you by your administrator, you can perform these operations on a task.

User roles and permissionsOperations on the task
ViewCreateUpdate

Work order request manager, work order request assignee, or a member of the work order manager or work order assignee support group with either of the following permissions:

  • Work Order Master
  • Work Order User
YesYesYes
Work order user with Work Order Viewer permission.YesYesNo
Work order user with Work Order Submitter permission.YesNoNo


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