This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Viewing the SRD audit log

Service Catalog Managers can use the audit log to view the history of certain fields on the SRD, such as Status, Service Catalog Manager, Service Request Approval, Cost, Business Service CI, Turnaround Time, Account Number, and Status Reason. They can also view the notification trail .

Note

This information is read-only. You can view it only when the Service Request Definition form is in Modify mode.

To view the audit log

  1. Search for the SRD, select it, and click View.
  2. Click the Functions link in the left navigation pane, and click View Audit Log .
  3. To view notification audits, click the Notification Audit tab on the View Audit Log form.
  4. Select a notification from the list that appears in the table, and click View.
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