This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Viewing the history of imports and exports

The History View window shows the historical records of your imports and exports.

To view the history of imports and exports

  1. Go to the BMC Service Request Management Console.
  2. Open Service Request Management > Import Export Console.
  3. From the left navigation pane, click History.
  4. In the Operation field, select Export or Import as the operation to view.
  5. (Exports only) In the Type field, select SRDPDT, or Supporting Data as the type of data to view.

    Information about the individual objects included in the import or export is shown in the Details pane.

  6. Click Search after you have specified your search criteria (for example, SRD as the Type of data and Export as the Operation).
    The history data appears in the search results table and you can download a file that you want to import.

Related topic

 Troubleshooting functional areas of the application

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