This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Viewing survey results

You can view the results of service request surveys by running the Survey Results Detail report from the AR System Reporting Console.

Note

You must have correct permissions to run the report. For more information, see Analyzing services by running reports

To view survey results

  1. From the IT Home page, select AR System Administration > AR System Report Console.
  2. Select the Survey Results Detail report and click Run.

You can export the report or print it, as explained in Analyzing services by running reports.

Additional information

The Pulse: Survey Frequency and Investigation in Service Request Management  (BMC Communities)

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