This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Using the Import Export Console

Deployment managers can use the Import Export console to perform data migration for the following processes:

ProcessReference
To export BMC Service Request Management objects and dataExporting from the Import Export Console
To import BMC Service Request Management objects and dataImporting data from the Import Export Console

For the following data import options:

  • To merge data
  • To cancel the import if duplicates are found
  • To skip the import of duplicate objects
  • To importing all SRDs as New
  • To apply the imported SRDs to a different company
Import data options
  • To view the history records of your imports and exports
  • To import an exported file available in the history records
Viewing the history of imports and exports

The following video describes the import export process for SRDs.

Note

The video is referring to an older version and you might observe some changes in the procedure.

https://youtu.be/pf8ct2_wjLo


To migrate data with the Import Export Console

Before you begin, ensure that you have the Request Catalog Manager and BMC Remedy AR System Administrator permissions.

  1. Prepare your destination server.
    This step migrates objects and data that are used by BMC Service Request Management, but are not handled by the Import Export Console.
  2. Export selected service request definitions (SRDs), process definition templates (PDTs), and supporting data from the source server.
    To perform this step, use the Import Export Console, as explained in Exporting SRDs, PDTS, and supporting data. The export process creates an .zip file and attachments folder (containing images).

    Note

    The Import Export Console only handles certain kinds of BMC Service Request Management objects and data, as explained in the Objects and data that are migrated section in Migrating BMC Service Request Management objects and data.

  3. Import SRDs, PDTs, and supporting data to the destination server.
    Use the .zip file created in Step 2 to perform the steps in the Import Export Console. For more information, see Importing data from the Import Export Console.
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