This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

User access to application consoles and functions


See this topic to learn about the different users and roles, and their access permissions in BMC Service Request Management. 

Related topics

The following table shows the consoles and functions that various users and roles can use within BMC Service Request Management.


Types of service request usersBMC Service Request Management roles
Unknown userRegistered user (in the People form)Service request userBusiness managerEntitlement administratorRequest Catalog managerSRM administratorBusiness analyst
ConsolesRequest Entry consoleSee User permissionsYesYesYesYesYesYesYes
Business Manager ConsoleNoNoNoNoNoNoNoNo
Service Request Coordinator ConsoleNoNoYesNoNoNoNoNo
Service Catalog Manager ConsoleNoNoNoNoNoYesNoNo
Service Request DesignerNoNoNoNoNoYesNoYes
Application Administration ConsoleNoNoNoNoYes1NoYesNo
Import Export ConsoleNoNoNoNoNoYesNoNo
FunctionsCreate, modify, close, reopen, or cancel service requests. View broadcasts and access surveys.See User permissionsYesYesYesYesYesYesYes
Create, modify, or cancel service requests for others.NoNoYesYesNoNoNoNo
Approve service requests.NoYesYesYesYesYesYesYes
Define entitlement rules.NoNoNoNoYesYes2YesNo
Create reports.NoNoYesYesNoYesNoNo
Access application administration and configuration.NoNoNoNoNoNoYesNo
Create and modify AOTs.NoNoNoNoNoYesNoNo
Create and modify PDTs.NoNoNoNoNoYesNoNo
Create and modify SRDs using the Service Request Definition form.NoNo

No

NoNoYesNoNo
Create SRDs using the Service Request Designer.NoNoNoNoNoYesNoYes
Perform system-level troubleshooting.NoNoYesNoNoNoYesNo

1 Access to entitlement configuration only
2 Create or modify entitlement rules through the Entitlement tab on the Service Request Definition form

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