This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Setting options in the Service Request Definition Settings form

Use the Service Request Definition Settings form to specify the default behavior of service request definitions (SRDs).

To set options in the Service Request Definition Settings form

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, select Service Request Management > Advanced > Service Request Definition Settings, and click Open.
  3. Select the company to which these settings apply.
    For global SRD settings, select Global as the company.
  4. In the Use Approval Server field, enter Yes (the default) to use the Approval Server to determine the approvers of the SRD.
    If you enter No, the Approval Server is bypassed. In this case, approvers are based on the selections on the Service Request Definition form.
    For more information, see Configuring approvals for SRDs and requests.
  5. In the Popular Services Interval field, specify how long metrics are kept to determine the top-used SRDs over the given period of time.

    For more information, see Defining popular services.

  6. (Optional) From the Business Process Sandbox Dataset list, specify the sandbox dataset.

    Note

    If multiple sources of data provide updates to the Atrium Service Catalog, you must specify a sandbox dataset.

    When a service is related to the SRD and the SRD is deployed, the process is created in the Atrium Service Catalog. For more information, see Administering service models and the Service Catalog.

  7. (Optional) Specify the Reconciliation Job Name.
    This job runs the appropriate reconciliation job with the selected sandbox dataset. You must use reconciliation rules to move the data to production.

    Note

    If you change the production or sandbox datasets on this form, in the Reconciliation Engine you must update the underlying reconciliation rules "BMC Asset Management - Sandbox" to use the new datasets. Without this change, the data cannot be reconciled to the new production or sandbox datasets.

  8. Click Save.
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