This documentation supports the 19.02 version of Service Request Management.

To view an earlier version, select the version from the Product version menu.

Searching for SRDs

This section discusses the various methods of searching for SRDs.

The following topics are provided:

With Request Catalog Manager permissions, you access the Service Catalog Manager Console and perform different types of searches for SRDs.

  • Use the Console View options in the left navigation pane to view only SRDs that are associated with you through your login ID or group ID (for example, SRDs created by you, assigned to you or to your support group, and so on) and that meet your specific search criteria.
    Execute this type of search from the Search area near the top of the console.
  • You can view SRDs according to specific search criteria, regardless of their associations to people or groups. The top part of the console enables you to specify search criteria, while the search results table shows SRDs in different states, based on your query. The Search Criteria area enables you to filter the SRDs you see in the search results table. Leaving all fields blank results in a search for all SRDs that the user has permissions to view.
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