This documentation supports the 19.02 version of Service Request Management.

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Service Request Management 19.02 release, including new features, urgent issues, documentation updates, and fixes or patches.

Note

This section only includes information about changes since the  most recent  release of BMC Service Request Management. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 9.0, review the release notes for versions 9.1, 18.05, and 18.08.

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Related topics

Known and corrected issues

Support information

Remedy IT Service Management Suite enhancements

DateTitleSummary
May 30, 2019Patch 1 for version 19.02This patch consolidates all the hot fixes delivered for Service Request Management version 19.02 and later into a single patch release.
February 28, 201919.02 enhancements

Enhancements available in this release:

  • More options in Import Export feature for importing SVTs in a Zip file format.

  • Cognitive service to apply relevant templates to the work orders that are created by using emails sent by users.
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