This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Relating Mapped and Details tab fields in the Work Order Template form

The Mapped tab on the advanced interface form contains fields whose values are automatically mapped to the work order fields on the Details and Details 2 tabs of the work order template. As a result, users do not have to define their own target data mappings. 

To transfer the questions posed to users with those fields to the work order, you can modify both the field labels of the advanced interface forms and the Field Label values on the Details and Details 2 tab of the Work Order Template form. You should clearly match the labels on advanced interface form and the Details and Details2 tabs of the Work Order Template, so that work order users understand the particular meaning of the various detail fields. For more information, see Adding information for advanced interface forms.


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