This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Reconfiguring AIFs after localization

If you create and localize your own advanced interface forms (AIFs) and they do not appear as expected, use the following procedure to reconfigure them.

To reconfigure AIFs

  1. From the Application Settings list, select Service Request Management > Advanced > Configure Advanced Interface Data, and click Open.
  2. Search for a form record.
  3. Modify the information as needed.
  4. Specify the proper locale for your form.
  5. Click Save.
    If the SRD includes an advanced interface form that is localized, users will see the correct localized version when they log into the Request Entry console.
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