This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Localizing navigational categories

Before you start localizing navigational categories, ensure that you are familiar with configuring navigational categories.

You can specify the locale to show the navigational category in the language that is the most useful to your users. You can deliver localized navigational categories to different users, simultaneously, in multiple languages with different display properties.

Translated navigational categories follow the default language sort order specified in Category Management. You cannot sort translated categories differently than the base locale value. When you configure a navigational category, you can also include other locales in addition to those shipped with the application (French, Japanese, Simplified Chinese, and so on). You can create additional sets of display properties for your users, based on the locales you specify, for example, Dutch (nl). These display properties are automatically related to each other. 

This navigational category appears in the Request Entry console in the main window and as a menu item in the Search menu. If you include additional locales, this procedure describes some additional steps you must perform to finish localizing the application.

You can change the image for each localized Category 1 record. Each localized category can use a different image; the base category is the default image.

To localize navigational categories

  1. To create the navigational category, on the Custom Configuration tab of the Application Administration Console, choose Service Request Management > Navigational Categories > Category Management, and then click Open.
  2. Choose Global or a company.
  3. Click Manage Locales.
    The Category tree shows either global categories or categories for the specific company that you selected on the Category Management form.
  4. Click Add Locale to populate the list of languages available for localization.
  5. In the Category Locale Select dialog box, select a locale (for example, fr_FR or es_ES), and click OK.
    You can add as many locales as needed. When you click Select, all categories shown in the category locale are duplicated for that locale with parentheses around the category name.
  6. Select a record in the Categories tree (for example, Calbro Services Computers).
  7. From the Select Locale menu, select a language (for example, fr_FR).
  8. In the Localized Category Name and Localized Description fields, enter the localized text.
    The original text appears in parentheses. Remove the parentheses when you add your localized text. Some localized categories are provided for you by default when the application is installed. Otherwise, you must select your own localized category.


    Enter "user-friendly" names for this navigational category, based on your locale.

  9. Replace the image, as needed, for your locale.
    You can relate different images for different locales for each category. You might decide the French locale needs a different image associated with the navigational category. For example, you can relate one image appropriate for the en_US locale, and a different image appropriate for the fr_FR locale.
  10. Click Apply.
    The localized information appears in the category tree.
  11. Log into the Request Entry console.
    This localized navigational category is shown in the specified language when users log into the server with the specified locale, for example, Dutch (nl). For more information, see Finishing localization.
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