Localizing BMC Service Request Management objects
The various BMC Service Request Management objects (for example, navigational categories or SRDs) appear based on the locale fallback mechanism of BMC Remedy AR System. If BMC Remedy AR System finds at least one localized object for the client locale (for example, en_US ), it does not display the other localized objects defined in other locales.
But when you localize a BMC Service Request Management object (for example, a navigational category with the en_US or fr locale), users who log into the system with the fr locale no longer can see the sample data with null locales. Users see only those BMC Service Request Management objects that match their client locale.
To show sample data, you must localize it as well.