This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Localizing BMC Service Request Management objects

The various BMC Service Request Management objects (for example, navigational categories or SRDs) appear based on the locale fallback mechanism of BMC Remedy AR System. If BMC Remedy AR System finds at least one localized object for the client locale (for example, en_US ), it does not display the other localized objects defined in other locales.

Best Practice

When you create your own navigational categories, AOTs, PDTs, and SRDs, we recommend that you localize them at the same time. 
By default, the BMC Service Request Management sample data was defined with null locale values. If you do not localize any BMC Service Request Management objects, the sample data (for example, the navigational categories) appears the first time that you log into the Request Entry console. Any users logging in to the system are guaranteed to see this sample data. 

But when you localize a BMC Service Request Management object (for example, a navigational category with the en_US or fr locale), users who log into the system with the fr locale no longer can see the sample data with null locales. Users see only those BMC Service Request Management objects that match their client locale.

To show sample data, you must localize it as well.

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