This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Example of creating PDTs

In the following example, you create two PDTs:

  • In the first PDT, you associate three AOTs to create a PDT that uses the output from the change request as input to the work orders.
  • In the second PDT, you associate the change management PDT and the incident AOT that consumes the output data (Categorization Tier 1) from the service request as its input.

You can modify these values as needed for your own environment.

Example of a change request PDT

Add the information to the change request PDT in the order listed in the following table:

Tab

Area or field

Objects or values

Function or description

General Details

Description area

Enter required information to complete the PDT (for example, Change_Mgt_PDT).

Receives data input (Categorization Tier 1 and Summary) from incident PDT

Note: Because the incident PDT consumes the change request PDT, you create the incident PDT in the next section.

Process Details

Visual Process Editor

  • AOT1
  • AOT2
  • AOT3

Create three AOTs — AOT2 and AOT3 run in parallel below AOT1. AOT2 and AOT3 receive input from AOT1.

Process Details

Define Properties panel

  • AOT_CM
  • AOT_WO1
  • AOT_WO2

Select AOT_CM, AOT_W01, and AOT_W02 from the Name menu.

Process Details

Define Variables panel

  • cmV1_opcat_input
  • cmV1_opcat_output
  • cmV1_summary_input
  • cmV1_summary_output

Create four variables that are used for input to AOT_CM and output to AOT_WO1 and AOT_WO2.

Process Details

Map Data panel

  • Operational Categorization Tier 1 field — Map cmV1_opcat_input as Input and cmV1_opcat_output as Output
  • Summary field — Map cmV1_summary_input as Input and cmV1_summary_output as Output

Map input to output for AOT_CM. The cmV1_opcat_input and cmV1_summary_input variables receive their input from the incident PDT.

Process Details

Map Data panel

Summary field — Map cmV1_summary_input as Input

Map input for AOT_WO1. The cmV1_summary_input variable receives its input from the AOT_CM PDT.

Note: You do not need to map an output variable for this work order AOT.

Process Details

Map Data panel

Operational Categorization Tier 1 field — Map cmV1_opcat_input as Input

Map input for AOT_WO2. This PDT has no output. The cmV1_opcat_input variable receives its input from the AOT_CM PDT.

Note: You do not need to map an output variable for this work order AOT.

Change request PDT

To test this PDT, create a test SRD to make sure the inputs and outputs function as expected. See Creating an SRD that uses the Change PDT.

Example of an incident request PDT

Add the information to the incident request PDT in the order listed in the following table:

Tab

Area or field

Objects or values

Function or description

General Details

Description area

Enter required information to complete the PDT (for example, Incident_Mgt_PDT.

Receives data input (Categorization Tier 1 and Summary) from service request.

Process Details

Visual Process Editor

  • AOT
  • PDT

Create one AOT and create one PDT below it; they run sequentially. PDT receives input from AOT.

Process Details

Define Properties panel

  • AOT_IM
  • Change_Mgt_PDT

Select AOT_IM and Change_Mgt_PDT from the Name menu.

Process Details

Define Variables panel

  • imV1_opcat_input
  • imV1_opcat_output
  • imV1_summary_input
  • imV1_summary_output

Create four variables that are used for input and output with AOT_IM.

Process Details

Map Data Panel

  • Operational Categorization Tier 1 field — Map imV1_opcat_input as Input and imV1_opcat_output as Output
  • Summary field — Map imV1_summary_input as Input and imV1_summary_output as Output

Map input to output for AOT_IM. The imV1_opcat_input and imV1_summary_input variables receive their input from the service request.

Process Details

Map Data Panel

  • Map imV1_opcat_output as Input.
  • Map imV1_summary_output as Input.

Map input for Change_Mgt_PDT. You only need to map input variables:

  • imV1_opcat_output > cmV1_opcat_input
  • imV1_summary_output > cmV1_summary_input

    Note: You do not need to map output variables for this change management PDT.

Incident request PDT

To test this PDT, create a test SRD to make sure the inputs and outputs function as expected. See Creating an SRD that uses the Incident PDT.

Related topics

Dynamic data flow: Passing data between fulfillment applications

About building SRDs that use dynamic data flow

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