This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Defining service targets for an SRD

BMC Service Level Management can set goals and monitor service requests to ensure that the correct level of service is being provided. You can set optional milestones and related actions to ensure that the goals are met.

Note

This option is available only if BMC Service Level Management is installed. The Service Catalog Manager must have SLM Manager or SLM Config permissions to access the Service Target Wizard.

This section describes how to define service targets for SRDs. The following topics are provided:

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