This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Defining radio button questions

Radio button questions appear in the Request Entry Console as single selectable buttons.

To define radio button questions

  1. Open the Questions & Mappings dialog box for an SRD. See Adding questions to an SRD.
  2. On the Questions tab, click Add Question.
  3. In the Question Text field, enter a question for users.
    If you want to enter the greater than (>) or less than (<) sign in the Question Text field, use encoded text (&gt for >, and &lt for <); otherwise, browsers will interpret the greater than and less than signs as HTML markup, which is not supported. For more information, see Restrictions in creating questions.
  4. In the Question Format field, select Radio Buttons.
  5. (Optional) In the Instructions field, enter instructions on responding to the question.
  6. In the Displayed Value field, enter the value that appears to users (for example, a department name, such as Accounting).

  7. In the Stored Value field, enter an internal value (for example, a department number, such as 80300).


    When mapping question responses to SR fields or variables, if you specify User Displayed Response (the default), the Displayed Value is mapped.

    If you specify Internally Represented Response, the Stored Value is mapped.
  8. Click Add.
  9. Repeat step 6 through step 8 for each option you want to add.
  10. Click Save.
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