Creating an SRD that uses the Change PDT
This test SRD uses the Change PDT (Change_Mgt_PDT) that you created in Example of creating PDTs. The service request that you submit should successfully pass the contents of the Summary and Operational Categorization Tier 1 fields as output to the change request. When you complete the change request, the change request should pass its output to the two work orders.
Area, tab, or field |
Tab or field |
Value |
Function or description |
---|---|---|---|
Header |
|
Enter required information to complete the SRD (for example, Dynamic_SRD. |
Not applicable |
Service Request Approval tab |
Approval Type |
None by default |
You can temporarily disable service request approval for testing purposes. |
Approvals tab |
Set using Approval Engine |
Selected by default |
You can temporarily disable SRD approval for testing purposes. |
Definition tab |
Request Type |
Standard |
Not applicable |
Effective Dates and Times |
Enter a start date. |
Not applicable |
|
Process Template |
Select the change request PDT (for example, Change_Mgt_PDT). |
Not applicable |
|
Questions & Mappings |
Add Question |
|
Not applicable |
Question Text |
|
Not applicable |
|
Question Format |
Text |
Not applicable |
|
Category |
Local Service Request ManagementS |
Not applicable |
|
Variable Mapping |
Question |
|
Not applicable |
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