This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Configuring the URL used with the mid tier

For status icons in My Requests and View Details to function correctly, the URL that is used to access the Request Entry console must contain the name of the current BMC Remedy AR System server for the mid tier, which is the value in the $SERVER$ variable.

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