This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Configuring the mid tier to view DVF fields

To view the data visualization fields (DVF) in BMC Service Request Management, you must correctly configure the BMC Remedy Mid Tier.

To configure the mid tier to view DVF fields

  1. From the IT Home Page, open the AR System Administration Console.
  2. Choose System > General > Server Information.
  3. In the Server Information window, click the Advanced tab.
  4. In the Default Web Path field, enter the mid tier URL.
    The format is http://<webServer>:<port>/<contextPath>. The default value for <contextPath> is arsys.
    Specify <port> only if you are not using the default port number of 80. Be sure to use the fully qualified domain name.

    Note

    For the application to function correctly, the URL that is used to access the Request Entry console must contain the name of the current BMC Remedy AR System server for the mid tier, which is the value in the $SERVER$ variable.

  5. Click OK .
  6. Open the BMC Remedy Mid Tier Configuration Tool:
    http://<midTierHost>/arsys/shared/config/config.jsp
  7. Click General Settings .
  8. Enter the BMC Remedy AR Server name in the Data Visualization Module Server field, matching the server you specified in step 4.

    Recommendation

    Configure the Data Visualization Module on the mid tier to use only one server.

  9. Click AR Server Settings.
  10. Verify that the value in the Server Name column matches the BMC Remedy AR System server name you specified in step 4.
  11. Log into the BMC Remedy AR System server with your browser, and open the IT Home Page.
  12. In the left navigation pane, click the Request Entry link under Service Request Management.
    If you correctly configured the mid tier, the Request Entry console appears.
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