This documentation supports the 19.02 version of Service Request Management.

To view an earlier version, select the version from the Product version menu.

Configuring service request images

You can change the service request images that appear in the Request Entry console. To do so, you can select one of the default images installed with BMC Service Request Management, or you can add your own images to better suit your organization.

You can relate multiple SRDs to one image. You can also relate different images to different locales for each SRD. For example, you can use one image appropriate for the en_US locale, and a different image appropriate for the fr_FR locale.

Note

You can add any standard graphic format used with HTML code, (for example, GIF, PNG, or JPG graphics). You can even use animated GIF images. Generally, the smaller the image, the better the performance.

To add new images

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Service Request Management > Request Entry Management > Service Request Image Configuration, and click Open.
  3. To create an image, perform the following steps from the Service Request Images form:
    1. Specify a company.
    2. Right-click inside the attachment field, and select Add.
    3. Add the image.
    4. Enter the image name and the image file name.
    5. Click Save.
      You can now use this image in the Request Entry console as needed (for example, when you create a navigational category).
  4. To replace an image, perform the following steps:
    1. Open the Service Request Images form in Search mode.
    2. Search for a record.
    3. From the results lists, select an image name.
    4. Right-click the image inside the attachment field, and select Delete.
    5. Right-click inside the attachment field, and select Add.
    6. Add the image.
    7. Click Save.

To relate images to multiple SRDs or locales

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, select Service Request Management > Request Entry Management > Service Request Definition Image Management, and click Open.
    The Service Request Management Image Management form appears. Select an SRD by using the various search criteria (for example, narrowing down your choices by company, locale, or status).
  3. Specify a company or Global for all companies.
    The SRDs created for the specified company appear.
  4. (Optional) Specify the locale (for example, es_ES).
    The SRDs created with the specified locale appear.
  5. (Optional) Specify the SRD status (for example, Deployed).
  6. In the table on the left of the form, select the title for one or more SRDs for which to add or change the image.
    The SRD's default image (if it has one) appears below the Service Request Definition title list.
  7. Select an image from the image name list.
    The image appears below the Images list.
  8. To associate the SRD(s) with the image, click Relate.
  9. To delete the association, click Remove.

To change the image for the default locale of an SRD

  1. Open an SRD.
    1. Open the IT Home Page, and select Service Request Management > Service Catalog Manager Console.
    2. Click Console Focus in the left navigation pane, and click Request Definition.
      The Request Definition View appears in the Service Catalog Manager Console.
    3. Perform an SRD search.
      For types of searches you can use, see Searching for SRDs.
    4. From the list of matching SRD records in the search results table, open the record to modify.
  2. Take the SRD offline.
  3. Click the Functions link in the left navigation pane, and click Change Image.
  4. In the Browse for Service Details dialog box, specify a different SRD image to be visible to users.
  5. Click OK, and save the SRD.
    You must save the SRD to save the image settings.

Related topics

Adding an image to the Instructions field

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