This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Configuring requests for Identity Request Management

Identity Request Management no longer supported

The Identity Request Management (IRM) module is no longer supported in versions 9.0 and later of BMC Service Request Management. However, IRM continues to be shipped for reference in version 9.1.00 of BMC Service Request Management.

For more information about the end of life of IRM, see Product announcements.

To configure requests for identity management, you can perform the following actions:

  • Add forms for specific requests
  • Change the forms used for specific requests
  • Delete requests

The request parameters can be changed only if one of the following statements is true:

  • BMC Support personnel asked you to make the changes.
  • You are a qualified BMC Remedy AR System programmer and you have consulted BMC Support before making the changes.

To update the request parameters

  1. On the Custom Configuration tab on the Application Administration Console, select Identity Request Management > Services Request Configuration > Requests Configuration.
  2. Select the request type to be updated.
  3. Click Update Request Configuration, and perform the required changes.
  4. Click Save Configuration.
  5. Click Close.

To delete a request type

  1. On the Custom Configuration tab on the Application Administration Console, select Identity Request Management > Services Request Configuration > Requests Configuration.
  2. Select the request type to be deleted, and click Delete Request Type Configuration.
  3. Click Close.
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