This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Configuring Identity Request Management

Identity Request Management no longer supported

The Identity Request Management (IRM) module is no longer supported in versions 9.0 and later of BMC Service Request Management. However, IRM continues to be shipped for reference in version 9.1.00 of BMC Service Request Management.

For more information about the end of life of IRM, see Product announcements.

This section describes how to manage Identity Request Management service requests.

The following topics are provided:

For information about the Identity Request Management software development kit (SDK), see Developing.

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