This documentation supports the 19.02 version of Service Request Management.

To view an earlier version, select the version from the Product version menu.

BMC Service Request Management architecture

BMC Service Request Management shares a common foundation with BMC Remedy IT Service Management — both applications are built on BMC Remedy Action Request System. BMC Service Request Management leverages the foundational elements of the BMC Remedy IT Service Management Suite (for example, workflow, approvals, task management, notification, and email). This integration platform simplifies and reduces the management costs.

Integrations

BMC Service Request Management is integrated with the BMC Change Management, BMC Incident Management, and Work Order Management. You can also integrate BMC Service Request Management with other third-party applications.

BMC Service Request Management also captures the relationships between catalog items and business service definitions through its integration with the Atrium Service Catalog.

BMC Service Request Management ties into BMC Service Level Management so that request service targets are rolled into comprehensive service level agreements and contracts.

BMC Service Request Management solution

Related topics

BMC Remedy IT Service Management architecture

BMC Remedy ITSM Process Designer architecture

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