This documentation supports the 19.02 version of Service Request Management.

To view an earlier version, select the version from the Product version menu.

Adding an image to the Instructions field

You can add an image to the Instructions field the same way that you add an image to a character field. You can add up to 3 images in the Instructions field. The images must be in the JPG or GIF format.

Note

The RTF editor is available with BMC Remedy Mid Tier and can be used even when you have installed earlier versions of the BMC Remedy AR System, BMC Atrium Core, and BMC Remedy IT Service Management applications. For more information about the new RTF editor, see Rich text formatting editor overview .


Adding an image

Click the Image  icon to add an image to a character field. The image is accessible through a URL.

  1. Specify the URL to access the image. 
    You can also define alternative text for the image.
  2. (Optional) Set the options for height, width, border, Hspace, Vspace, and alignment.
  3. Click OK.


Note

You can preview the image in the Preview pane before adding it to the field.


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