This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

About the Application Administration console

You configure BMC Service Request Management using the Application Administration console. This console shows common items, and items for the applications that you have installed. The configuration forms are available only to BMC Remedy AR System administrators and application administrators.

The Application Administration console has two tabs: Standard Configuration and Custom Configuration. The Standard Configuration tab lists seven steps that walk you through the process of configuring your organization's information.


If you installed and configured Remedy ITSM Suite before installing BMC Service Request Management, the standard configuration steps might have already been done.

Application Administration Console — Standard Configuration tab

The Custom Configuration tab provides access to configuration forms. Use the forms accessed from this tab to go beyond the standard configuration.

For more information about configuration, see Performing a standard configuration.

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