This section contains information about enhancements in the version 19.02 of BMC Service Request Management.
BMC Service Request Management enhancements
The following sections provide information about the enhancements in the 19.02 release.
Creating work orders with relevant templates auto applied by cognitive analysis of inbound emails
With the enhanced cognitive service, a relevant template is applied to the work order that is created by using email sent by a user. For more details, see Creating work orders and .
Exporting and importing ZIP files using Import Export Console
With the enhanced Import Export Console, you can export and import objects in a ZIP file format. For more details, see Using the Import Export Console.
What else changed in this release
In this release, note the following significant changes in the product behavior:
|Update||Product behavior prior to 19.02 release||Product behavior in 19.02|
|Deleting work order templates||When you change the status of a work order template to Delete, the work order template was not deleted from the system. Instead, the work order template was retained with the Deleted status.||When you change the status of a work order template to Delete, the work order template is deleted from the system.|