This documentation supports the 19.02 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

19.02.01: Patch 1 for version 19.02

This topic contains information about fixes in this patch and provides instructions for downloading and installing the patch.

This release consolidates the hotfixes delivered for BMC Service Request Management version 19.02 and later into a single patch. You must apply this patch after you upgrade all the servers in a server group to version 19.02, because the BMC Remedy Deployment Application that deploys the patch on an individual server is a part of version 19.02.

Latest hotfixes (Support ID required)

BMC Service Request Management: Knowledge Article number 000368705 Open link

Defect fixes

This patch includes fixes for Service Request Definition (SRD) related defects. For more information about the defects fixed in this patch, see Known and corrected issues.

Downloading the patch

For download instructions, see Downloading the patch Open link .

Applying the patch

To apply the patch, see Applying the patch Open link .

What else changed in this release

For the list of objects modified or added in BMC Service Request Management, see the List of modified objects Open link  in the Remedy deployment documentation.

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