×
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')
 
 
  •  

 

This documentation supports the 18.08 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

BMC Service Request Management 18.08 Administering

Working with the Request Entry console

Read the following topics to learn how to configure the appearance and behavior of the Request Entry console:

Related topics

Setting Request Entry console user preferences

Using the Request Entry console

Configuring visible fields in the Request Entry console

Configuring service request images

Setting options in the Service Request Definition Settings form (Popular Services)

Using Knowledge Base articles to resolve problems

The Pulse: How to hide certain fields from the Request Entry console (BMC Communities)

The Pulse: What’s trending in Support? The Request Entry console (BMC Communties)

Was this page helpful? Yes No Submitting... Thank you
Last modified by Manash Baruah on Oct 15, 2020
request_entry_console

Comments

Log in or register to comment.

Archiving of service requests and work orders
Defining default Request Entry console preferences
© Copyright 2006 - 2018 BMC Software, Inc. © Copyright 2006 - 2018 BladeLogic, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2023 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.