This documentation supports the 18.08 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Using the Import Export Console

Deployment managers can use the Import Export console to perform data migration. Use the Import Export Console if any of the following options are required:

To export BMC Service Request Management objects and dataExporting from the Import Export Console
To import BMC Service Request Management objects and dataImporting data from the Import Export Console
  • To merge data
  • To cancel the import if duplicates are found
  • To skip the import of duplicate objects
  • To importing all SRDs as New
  • To apply the imported SRDs to a different company
Import data options

To view the history records of your imports and exports

To import an exported file available in the history records

Viewing the history of imports and exports

The following video describes the import export process for SRDs.


The video is referring to an older version and you might observe some changes in the procedure.

To migrate data with the Import Export Console:

  1. Prepare your destination server.
    This step migrates objects and data that are used by BMC Service Request Management, but are not handled by the Import Export Console.
  2. Export selected service request definitions (SRDs), process definition templates (PDTs), and supporting data from the source server.
    To perform this step, use the Import Export Console, as explained in Exporting SRDs, PDTS, and supporting data. The export process creates an .zip file and attachments folder (containing images). The Import Export Console only handles certain kinds of BMC Service Request Management objects and data, as explained in the "Objects and data that are migrated" section in Migrating BMC Service Request Management objects and data.
  3. Import SRDs, PDTs, and supporting data to the destination server
    Use the Import Export Console and the .zip file created in step 2, as explained in Importing data from the Import Export Console.


To complete the migration steps, you must have Request Catalog Manager and BMC Remedy AR System Administrator permissions.

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